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CS Specialist

at  in  Gurgaon, India | Posted on 28 July, 2015
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Job Description

Roles and Responsibilities :

  • Customer Service through calls, chats & e-services
  • Ensure timely and accurate service delivery at defined productivity levels
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Ensure adherence to Client Service Level Agreements (SLAs)
  • Identify, share and support operational improvements


Qualifications:

  • Graduate in any discipline (aggregate marks of >=50% with no gaps / failure throughout graduation)
  • No B.E., B.Tech, M.Tech, MCA,MBA
  • Excellent verbal and written communication skills.
  • Work experience of 0-24 months (experience in voice process / customer service preferred)
  • Customer service orientation.
  • Basic computer operating skills (MS- Office applications)
Salary

Not disclosed

Experience

Not mentioned

About Company

Aon plc is the leading global provider of risk management services, insurance and reinsurance brokerage, and human resource consulting and outsourcing. Through its more than 66,000 colleagues worldwide, Aon delivers distinctive client value via innovative and effective risk management and workforce productivity solutions.

Know more about Aon Hewitt
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