Quality Delivery Manager Openings in Aon

at  in  Gurgaon, India | Posted on 17 July, 2015
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Job Description

Quality delivery manager plays the role of a consultant to India and NA Stakeholders in Quality/Operational excellence initiatives and supports the aligned BU in meeting their business targets.

  • Identify and program manage division wide strategic/key initiatives and projects related to improvement and change management
  • Drive a metrics based, continuous improvement culture within the organization
  • Design and Drive the innovation strategy for Benefits / aligned business unit
  • Design and facilitate Quality trainings - Six sigma Green Belt / lean trainings
  • Provide advance statistical analytics on critical metrics to business stakeholders
  • Support business in achieving their Year on year business and financial targets.
  • Play a consultant role for stakeholders on Quality approaches and Industry / organization Best practices 
  • Participate and Effectively contribute to Stakeholder/clients Operational reviews and routine.
  • Conduct stake holder analysis, anticipate stakeholder needs and showcase / share skillset & Quality service offerings with stake holders.
  • Ongoing evaluation and awareness of Client/stakeholder critical requirements so as support formulation of an effective risk mitigation plan.
  • Drive use of structured problem solving approach to identify root causes and support implementation of solutions to solve business problems
  • Demonstrate Change Management capability for self and teams
  • Be flexible to changes & continuously evaluate to adapt to the culture of the organization.
  • Solicit feedback, understand own development needs in consultation with the manager and  work to achieve development goals
  • Conduct Talent Assessment and Performance Management for Direct and Indirect Reports
  • Retention – Create channels for colleague retention and career opportunities
  • Colleague Engagement : Adhere to defined Colleague Connect routines 
  • Coach and mentor BB1 and BB2 roles, lesser tenure DMs or equivalent roles.

strong>Adaptability and Flexibility: Adapts behavior to reflect the communication style of others to foster better relationships and teamwork.

strong>Coaching: Asks for and offers others consistent positive and
constructive feedback.

strong>Consulting Skills : Forms insights based on client needs, own expertise and Aon’s capabilities; shares even if they differ from clients’ point of view.

strong>Selling Skills : Contributes to proposals and bid processes for
clients and prospects.

Experience: 11 yrs.  Willing to work in 12 to 9 shift.


Not disclosed


Not mentioned

About Company

Aon plc is the leading global provider of risk management services, insurance and reinsurance brokerage, and human resource consulting and outsourcing. Through its more than 66,000 colleagues worldwide, Aon delivers distinctive client value via innovative and effective risk management and workforce productivity solutions.

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