Senior Escalation Engineer (Cloud) Job in Citrix

at  in  Bangalore, India | Posted on 9 June, 2015
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Job Description

Position Summary:

  • Responsible for the review and qualification of support calls submitted for escalation by Citrix Support Representatives worldwide.
  • Maintain the flow of communication between Customers and Engineering throughout the issue resolution process.
  • Responsible for conducting a complete analysis, reproducing the issues and recommending workarounds.
  • Will provide 1st line analysis of network traces, debug files and reproduction of technical incidents.

Qualifications and Requirements:

  • Minimum  7 to 8 years of Systems Administration experience in a Linux environment
  • Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols
  • A strong understanding of Linux/Unix (LVM, NFS, Open iSCSI, Iptables, Cron, udev, building drivers/modules from sources)
  • A strong understanding of virtualization concept (XenServer, KVM, OpenStack, VMware, VirtualBox)
  • Various scripting languages (Shell, Python, Perl, etc.)
  • A strong understanding of networking (especially VLANs, basic to intermediate routing/switching)
  • Experience with NAS/SAN technologies and protocols (iscsi, fibre channel, nfs, cifs)
  • A strong understanding of virtualization (XenServer, KVM, OpenStack, VirtualBox)

Not disclosed


Not mentioned

About Company

Citrix Systems, Inc. is an American multinational software company founded in 1989, that provides server and desktop virtualization, networking, software-as-a-service, and cloud computing technologies, including Xen open source products.

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