Technical Support Engineer

at  in  Bangalore, India | Posted on 14 September, 2015
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Job Description

Experience Required: Fresher

Qualification: Any Graduates

Salary: As per the Industry

Job Description :

  • Resolve customer’s issues via the telephone, email or Webex session
  • Reproducing issues in-house and responding back in a timely manner.
  • Regular follow ups with customers with recommendations, updates and action plans.
  • Escalate issues in a timely manner according to Standard Operating Procedures.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
  • Communication has to be excellent both verbal and written.



Not disclosed


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