Notifications

Employee Referral Senior Escalation Engineer Job in Citrix

at  in  New Delhi, India | Posted on 27 April, 2015
Apply Mock Interview Refer
9  Views
Job Description

Position Summary: Responsible for the review and qualification of support calls submitted for escalation by Citrix Support Representatives worldwide. Maintain the flow of communication between Customers and Engineering throughout the issue resolution process. Responsible for conducting a complete analysis, reproducing the issues and recommending workarounds. Provides 1st line analysis of network traces, debug files and reproduction of technical incidents.

 

Qualifications and Requirements:

- A minimum of 7 to 8 years of Systems Administration experience in a Linux environment

- Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols

- A strong understanding of Linux/Unix (LVM, NFS, Open iSCSI, Iptables, Cron, udev, building drivers/modules from sources)

- A strong understanding of virtualization concept (XenServer, KVM, OpenStack, VMware, VirtualBox)

- Experience with NAS/SAN technologies and protocols (iscsi, fibre channel, nfs, cifs)

- Various scripting languages (Shell, Python, Perl, etc.)

- Solid knowledge of the latest Server, Storage & Networking technologies and communication Protocols

- Various scripting languages (Shell, Python, Perl, etc.)

- A strong understanding of networking (especially VLANs, basic to intermediate routing/switching)

- A strong understanding of Linux/Unix (boot process, iptables, cron, udev, nfs, etc.).

- Basic to intermediate knowledge of Microsoft Windows.

- Experience with NAS/SAN technologies and protocols (iscsi, fibre channel, nfs, cifs)

- A strong understanding of virtualization (XenServer, KVM, OpenStack, VirtualBox)

Salary

Not disclosed

Experience

Not mentioned

About Company

Citrix Systems, Inc. is an American multinational software company founded in 1989, that provides server and desktop virtualization, networking, software-as-a-service, and cloud computing technologies, including Xen open source products.

Know more about Citrix
Popular Skills
C# MVC HTML CSS JQuery Javascript SEO SQL PHP XML ASP.NET Unix Java C MySQL C++ Android Application Development Business development activities Marketing communications Core Java Testing Photoshop Illustrator Magento Linux ManualTesting HTML5 CSS ajax css3 JDA Android Marketing and Publicity Social Media Marketing and Branding Content Writer business develpment marketing sales CRM Digital Marketing Business Development Excellent Communication Skills php with Mysql business analysis C#.Net Lead Generation good communication skill iOS Willing to work in rotataional Shifts account Market Research Good Communication Skills creative writer Content Development technical writing HTTP Channel Sales Social Media Marketing Campaigns content development SQL Nagios Apache DNS Basic competencies: - Fluency in English– written and oral -