Strategic Operations Delivery is a key element of IBM's globally integrated capability. SO Delivery group works with companies of all sizes, in just about every country imaginable; to provide customers with the best technology services. Through the management of clients' IT environments, the group seeks to improve, enhance and transform business, creating significant cost and performance efficiencies. Leveraging efficient processes and tools and combining it with world-class infrastructure, high-quality and skilled resource base, SO Delivery group provides end-to-end IT Infrastructure Management Services (24x7x365) to IBM clients worldwide. Key services offered include: Command Center Services (includes remote monitoring of servers located worldwide from India, Security operations and network operations), Server Systems Management, IT Security Services, IT Service Desk, Service Management & Project Management/ Transition Services.
# Role of the System Administration is to perform day to day support on the server like administration, housekeeping, maintenance, upgrade of OS, supporting Hardware problems co-ordination with Vendors, performing Security related controls and checks.
# Upgrade and Maintain VMWare ESX and GSX servers and virtual sessions
# Work on major severity and complex server issues
# Backup and restore VMWare servers and virtual sessions
# RCA preparation and meeting SLA for RCA submission
# Planning and implementing fixes / Patches
# Performance and capacity management on VMWare servers
# Complex Health Checking
# Analyze Problems & escalate to appropriate Levels
# Act on Day to Day House Keeping tasks by using tools & scripts
# To able to perform in 24 x 7 Environment in shift roaster
# To able to attend calls on calls basis whenever assigned
# Work with Change & Problem Management Tools
# Create regular reports for Management requirements
# Problem determination and resolution within Expected time frame
# Identify and recommend improvements to existing processes
# Escalations handling
# Coordination with Server managers/other teams
# Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems
# Adhere to all the account specific technical as well as general process / procedures
# Ensure the Service Requests and all pre-requisite checks are followed diligently
# Overall 8 years of Windows System Administration Experience out of which at least 18 months should be on VMware
MCSE certification preferred.VCP Certification is added advantage
- Engineering Degree from good Institute (Electronics, Computer Science etc.,OR- Bachelor of Computer Science/Bachelor of Science/Equivalent DegreeOR- Diploma in Computer Science or Electronics
# Adequate Knowledge of Windows/LINUX Platform, and strong fundamentals.
# Proven Knowledge & Experience on VMWare Esx and GSX servers and tools like P2V/ Virtual center.
# Experience in handling customer base environment of more than 50 servers will be essential.
# Good Understanding of trouble shooting & Linux and Windows Commands.
# Good understanding of file systems.
# General Knowledge of Storage, Networking and backup softwares.
# Knowledge of virtualization technology.
# Good Experience of Linux and windows security.
# Proven concepts of TCP / IP.
# Knowledge of SAN.
# Good Communication(Oral & Written) skills is essential.
# Experience in managing team of Junior administrators.
# Ability of quickly analyze & diagnose the problem.
# Hardworking & Ready to learn.
# To participate & Work with Local & Global Team.
# Ready to take additional challenges.
# Ability to acquire skills & keep them updated.
# Ability to articulate and compare alternative.
• Bachelor's Degree in Engineering
• At least 6 months experience in VM Ware ESX
• At least 6 months experience in GSX
• At least 5 years experience in Wintel
• At least 3 years experience in Active directory
• At least 2 years experience in Clusters
• At least 1 year experience in DNS
• At least 2 years experience in DHCP
• English: Fluent
The International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States.
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