1. Product Marketing Manager (Req no: 19814)
Assists in the development of marketing plans and activities for specific product(s) or product line(s) to establish, enhance or distinguish product placement within the competitive arena. Under guidance of senior team members helps in the production of product positioning material and supports product go-to-market campaigns to drive software and services revenue. Assist in the creation of components of campaigns. Conducts market research as directed, and assists in monitoring competitive activity and documenting customer needs.
Primary Duties / Responsibilities
•Applies knowledge of company’s business, value proposition and products to assist in the definition of market strategies, market plans and unique value propositions and compelling positioning and messaging of products.
•Compile, analyze and manage competitive, market and industry knowledge to aid in the development of effective competitive strategy to ensure strong market share.
•Work with sales and sales channels to assist in the development of sales enhancement tools, sales programs, value propositions and incentives.
•Performs sales analyses using established metrics and return on investment analysis on marketing and sales activities.
•Assist in the development of positioning, messaging, organizing analysts’ activities, and press activities. May prepare analyst briefing in specialized areas and respond in area of expertise to inquires with appropriate messages.
•Work with field sales and marketing to continually review and implement modifications to marketing plans to ensure effective execution.
•Work with product management, sales, marketing and engineering to assist in the design or enhancement of new or existing products or product lines.
•Assist in the development of pricing and packaging strategy; researches specific aspects/items and makes recommendations.
•Contributes content to assist in the creation of brochures, presentations, and white papers.
•Provide costing information for specific campaigns to assist in the effective allocation, management and tracking of marketing budget and spend for product.
•Excellent writing skills to create compelling and easy to understand marketing materials and competitive analysis.
•Strong verbal communication and customer presentation skills.
•Effective project management skills; develops and manages the execution of own items related to plans and campaigns, maintains own schedule and achieves deadlines.
•Strong creative thinking and ability to develop new ideas independently and conceptualize and synthesize data.
•Experience creating marketing documents.
•Strong critical thinking and analysis skills; ability to present information/data in a clear, succinct, and compelling way.
•Experience supporting cross functional teams in the development of sales tools and marketing programs.
•Strong drive for results with an ability to build and drive consensus.
Requirements (Education, Certification, Training, Experience)
•Minimum 5 years related industry experience with background in direct marketing.
•Bachelors degree or equivalent experience.
•Industry Knowledge of Market Drivers
•Product and Program Strategy
•Market Plan Creation
•Metrics & Measurement
2. Manager Application (Req no: 21077)
Objective of Position
The Manager of Operations Services' primary responsibility is to supervise and ensure the efficient operation of one or more service groups (i.e. Network, Infrastructure, Hardware, Application services, etc.) within the Technical Operations department and to ensure that those groups align with the business objectives of the organization. This individual’s principal goals are to manage and contribute to the development of service offering portfolios for each assigned group and to support all Technical Operations service level agreements for the user community within the organization. Plans, coordinates and executes all operational activities of their assigned groups, as well as provides support for solutions that enhance mission-critical business operations. Independently contributes to the development of business metrics which indicate progress toward overall business goals. Works closely with decision makers in other Technical Operations groups and across the Tech Group to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
·Leads Technical Operations group operational planning and projects, and organizes and negotiates the allocation of Technical Operations resources
·Works with stakeholders to define business and systems requirements for new technology implementations
·Ensures the efficient utilization of resources – including personnel and equipment – across the organization
·Oversees all reports/metrics and documentation related to network and systems operations.
·Develops maintenance schedules for network and systems equipment
·Develops and implements all functional policies and procedures, including system and network architecture, standards, purchasing, and service provision.
·Manages the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware
·Develops business case justifications and cost/benefit analyses for IT spending and initiatives
·Analyzes existing operations and makes recommendations for the improvement and growth of the network infrastructure and systems.
·Conducts research and remains current with the latest technologies and solutions in support of procurement efforts.
·Collaborates directly with Engineering peers on product architecture and product/software operational fitness.
·Contributes to the development and execution of the Software Development Lifecycle
·Maintains asset management for IT hardware, software, and equipment
·Manages operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
·Establishes and maintains regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities
·Participates in creating a culture where employees are highly motivated, energetic, excited and enthusiastic working for the company
·Implements measurement, reward/recognition and compensation plans that are competitive, motivating, aligned with the Company’s value proposition, vision and strategy, and within approved budget guidelines
·Determines the need for and define new job roles/descriptions in the group necessary to meet business within budget constraints.
·Supervises individual contributors and managers in accordance with company policies and procedures.
·Conducts interviews, hire new individual contributors and managers, and provide employee orientation/assimilation training.
·Manages career path for all job families in the organization. Coaches and provides career development advice to staff.
·Manages the development of direct reports by ensuring, where possible, that project tasks are in line with each employee's career interests.
·Identifies and fulfills formal and informal training needs to meet the skills and experience requirements of the team and support business goals.
·Works with employees to create performance and development goals that align with the business goals and conducts employee performance reviews.
·Addresses performance issues and provides ongoing and corrective feedback in a timely and constructive manner.
·Manages staff scheduling to meet business goals including work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
·Makes recommendations for policy/process modifications/improvements to streamline and eliminate complex or out of policy operation problems.
·Mitigates team conflict and communication problems through coaching and conflict resolution practices.
·Coordinates with senior management in planning for appropriate staffing levels.
·Adheres to Affirmative Action and Equal Employment Opportunity Program principles.
Knowledge and Skills
·University degree in the field of computer science or information systems and or 4 years related work experience.
Master’s degree in either of these fields or Master of Business Administration with technology as a core component preferred.
·Hands on experience with technologies including Linux, Cisco, Juniper and storage area networks
·Technical knowledge of current network hardware, protocols, and standards, including HTML, XML, TCP/IP, BGP and OSPF
·Extensive application support experience with Linux and ticketing systems.
·Knowledge of programming languages, including one or more scripting languages UNIX shell, PERL, Java script .
·Proven experience in IT infrastructure planning and development
·Excellent understanding of the organization’s goals and objectives.
·Demonstrated ability to apply information technology in solving business problems.
·In-depth knowledge of applicable data privacy practices, laws, SOX and PCI.
·Strong understanding of human resource management principles, practices, and procedures.
·Strong understanding of project management principles.
·Highly self-motivated, self-directed, and attentive to detail.
·Ability to effectively prioritize and execute tasks in a high-pressure environment.
·Experience working in a team-oriented, collaborative environment.
·Familiar with designing Internet scale infrastructure systems designed for mission critical applications which meet the highest restoration, performance, and compliance objectives.
·Familiarity with technical trends in multiple industries and product lines.
·Capable of creating relationships with multiple vendors in leading software and hardware firms.
·Communication - ensures that communications channels are open and that information and ideas are flowing in all appropriate directions; listens, asks for and uses input; shares information appropriately and openly; is accessible and receptive to both good and bad news.
·Accountability - Holds self and others accountable for keeping commitments and delivering the best possible performance; attention to detail; gets involved and leads others through resolution; assumes responsibility and follows up personally.
·Teamwork - works in concert with others toward shared goals, exhibits cooperativeness; participates in and supports effective conflict resolution; collaborates cross-functionally; builds and leads teams effectively; puts needs of organization over personal needs.
·Excellence Orientation - Strives to be the best that one can be and maximizes one's own potential in helping Citrix Online succeed; exhibits resilience; persistence, tenacity and a continuous improvement mindset; is goal oriented with very high standards for quality of work; strong results orientation; helps others keep things on track.
·Authenticity - shows a genuine, accessible and caring side that builds trust, mutual support and credibility; listens, exhibits humility and gauges approachability of others; maintains composure; is able to be respectful and straightforward with others; develops trusting relationships; highly ethical with commitment to deeply held values; takes full responsibility for self.
·Innovation - participates in and supports an environment that is conducive to innovation and new ways of doing things; exhibits curiosity and open mindedness, willingness to take risks; suggests new ideas in response to and in anticipation of business needs.
·Strategic Thinking - Demonstrates a broader departmental perspective and ability to consider all relevant information when making decisions; gathers complete information; makes decisions based on facts, judgment, analytical and deductive reasoning; identifies key issues and understands their impact in a broader context.
·Relays the Vision - Models behavior consistent with Sr. Management's vision to show others how they can best help the organization to get there; exhibits clarity and focus; uses persuasion and influence to connect others.
·Builds Talent - Attracts, develops and retains talented people who are most capable of driving Citrix Online's success; accurately assesses and coaches promising individuals; gives honest feedback; acts as a mentor and empowers others.
·Inspires others - Demonstrates pride, enthusiasm and passion, which are motivating to others; celebrates success and gives credit to others; exhibits optimism and vigor.
3. Sales & Services
Lead System Engineer ( Bangalore / Chennai) (Req no: 20569 / 19491)
Sales – Channel and Enterprise
Position Summary: The role of the Sales Engineer (SE) is to provide technical insight into Citrix solutions during pre-sales activities. Working with the Citrix sales team, partners and customers, the SE is responsible for identifying opportunities for the adoption of Citrix technologies and the development of solutions that meet the business objectives of customers. The Senior Sales Engineer is assigned to named accounts from mid-level to premier level enterprise accounts and/or managed partner accounts. As an acknowledged expert in Citrix products, the Senior Sales Engineer is able to successfully lead the technical sales process, participating in complex meetings with architects and other lead technical customer staff prior to project commencement and for the duration of projects. The Senior Sales Engineer role will also be required to engage in professional communications with CXO level individuals.
*Rapidly establish credibility at customer sites through the effective use of technical knowledge
*Perform effective account reviews, highlighting significant points requiring the attention of other staff
*QA enterprise scale deployments and provide feedback to Sales team
*Understand the customer’s business and develop technology strategies to achieve business objectives
*Apply Citrix Sales Methodology to partner and enterprise accounts
*Identify new opportunities for account expansion
*Participate in TCO/ROI analysis and studies
*Participate in account planning activities with Citrix and partner teams
*Support project planning as a Citrix technology expert
*Effectively analyse, resolve and document technical and design issues with minimal oversight from senior management
*Lead discussions on strategies for the implementation of Citrix products e.g. user migration strategy, application integration procedures, testing procedures
*Lead discussions on technical implementation of components e.g. advice on application integration, scripts, group policy application, profile design, etc.
*Provide technical and functional knowledge transfer to customer technical staff
*Provide technical thought leadership for client requirements
*Identify system deficiencies and recommend appropriate resolutions during customer meetings and reviews
*Communicate technical topics to non-technical audiences
*Create and deliver content for Citrix end user events
*Deliver the Citrix Vision and Product Roadmap
*Contribute technical content through knowledgebase articles and white papers
*Attain CCIA certification
*Act as a coach and mentor to junior team members
*Participate in trade shows and other marketing events
*Contribute to the Citrix Sales Engineering knowledge capital
*Co-ordinate user groups in main centres
Qualifications (knowledge, skills, abilities)
*Advanced knowledge of Citrix technologies and deployment experience with large or complex sites
*Expert knowledge of one or more industry verticals
*Undergraduate tertiary qualification minimum
*CCEA and MCSE qualifications minimum
*Pre-sales experience preferred
*High degree of proficiency with Microsoft operating systems including the ability to install and configure machines, services, adaptors, sub systems, and applications.
*Familiarity with NetWare family of products an advantage, including key aspects involved in setting up servers and clients.
*Experience with enterprise networking including dial in remote accesses and WAN technologies, as well as client/server application deployment architectures and issues.
*Demonstrable understanding of project methodology and its application to large IT projects
*Demonstrable understanding of IT operations methodology (eg: change management, capacity planning etc)
*Understanding of business drivers for IT projects.
*Unix skills an advantage.
*Business / financial skills an advantage.
*Effectively multi-tasks between initiatives and consistently produce quality deliverables with minimal supervision from staff and peers
*Effectively manages oral communications in an unstructured setting (conversations, conference calls, etc)
*Develops good working relationships with customer team members at all levels
*Proactively seeks ways to expand technical knowledge
*Completes assigned tasks on time and on budget
*Assumes responsibility / accountability for delivery of technical account management
*Adapts to customer/partner needs and culture
*Motivates others and creates a participative work environment
*Willing to improvise – to learn the way through situations
*Effective planning, development and execution of presentations
*Effective planning and execution of meetings
*Works effectively in a team environment – is respectful and co-operative with others
4. Principle Account Manager – Mumbai (Req No-21213)
·ERM- location Mumbai
·12-14 years of enterprise selling experience
·3-4 years of BFSI experience
·Leadership skills around sales strategy and segment coverage
·Laser focus on execution and sales revenue
·Ability to call senior executives and drive strategic agenda
·Executive communication skills ( written and verbal)
·Large account management skills
·BE + MBA ( preferred as a combination; flexible for good candidates)
Knowledge-Centered Support Program Manager (Req No. 21112)
The Knowledge-Centered Support (KCS) Program Manager manages the rollout, adoption, and operationalization of Knowledge Centered Support for a Support Center. The KCS Program Manager is responsible for building organizational understanding of the intent and benefits of KCS across all levels of the organization and facilitates continuous knowledge process improvements.
Primary Duties / Responsibilities
·Manage the Knowledge-Centered Support program adoption for the Support Center.
·Provide KCS Training for Support Staff and Management.
·Communicate and promote the value and benefit of KCS to all levels of the organization.
·Provide coaching and guidance to KCS Coaches and Knowledge Domain Experts.
·Facilitate local KCS Council meetings in coordination with other Support Centers and KCS Program Members.
·Ensure the KCS Metrics and Reporting provide the necessary and appropriate measurements for coaching, measuring the value of KCS, and evolving content.
Qualifications (include knowledge, skills, abilities)
·Knowledge Centered Support Practices: Experience with and demonstrated understanding of the KCS Practices (Solve Loop: Capture, Structure, Reuse, Improve; Evolve Loop: Content Health, Process Integration, Performance Assessment, Leadership and Communication).
·Program Management Skills: Demonstrated ability to define goals, develop plans and facilitate execution; engage resources and ensure effective utilization; identify and manage issues; overcome obstacles; gets things done.
·Learning and Knowledge Sharing: Provides training on KCS topics; shares own knowledge; builds partnerships for learning and knowledge sharing; adapts to changes in business objectives in a positive manner; stays current in knowledge management practices and trends in the industry.
·Communication Skills: Ability to get consensus and collaboration across teams; explain complex concepts in layman’s language; generate enthusiasm; choose appropriate vehicle and tone for communication; establish straightforward and productive relationships.
·Teamwork and Collaboration: Collaborates well and promotes collaboration and teamwork across organizational boundaries; acknowledge others’ contributions; willing to seek help as needed; willing to provide help when requested; gains support and commitment from others even without formal authority; resolves differences by determining needs and forging solutions that benefit all parties.
·Analytical Thinking and Decisive Judgment: Analyzes issues and problems systematically, generates meaningful reports from data, draws conclusions, identifies and evaluates solution options, draws sound conclusions and translates conclusions into timely decisions and actions.
·Client and Customer Focused: Understands the needs and requirements for internal and external knowledge users; shows great drive and commitment to enabling customer success.
Requirements (Education, Certification, Training, and Experience)
·Bachelor’s Degree preferred or equivalent experience
·KCS Practices Certification or equivalent experience
Minimum of 4 years – contact center customer service/technical support experience in a fast paced, high volume, multi-tasked environment coupled with a working knowledge of principles and processes for providing customer services.
Functional / Technical Requirements
· Competency with Microsoft Suite of products: Word, PowerPoint Excel, Word, Outlook.
Experience with Salesforce Service Cloud and Knowledge a plus.
Citrix Systems, Inc. is an American multinational software company founded in 1989, that provides server and desktop virtualization, networking, software-as-a-service, and cloud computing technologies, including Xen open source products.Know more about Citrix