Consult and discuss with the Managers, all collections or procedural issues.
Manage the collections of direct & indirect reports, providing an effective and efficient collections management which enables the Company to maximize sales maintain profitability and maximize earnings, whilst minimizing exposure to potential bad debts.
Responsible for driving collections month on month basis, while ensuring the customer service levels are maintained.
Under the direction of the Director, develop, recommend, implement and maintain computerized collections systems appropriate to the needs of the business and to the continued efficiency and improvement of the service.
Recovery of outstanding amount of previous transactions. Provide to the Director and Senior Management all appropriate and requested collections data within agreed time scales.
Maintaining tracker (database of clients) & follow ups on closure.
Ensured all regulatory documentation updated and stored in the system.
Co-ordination with Legal Advisors for finalization of Agreement terms.
Co-ordination with the Sales and Marketing team for the ad schedules of the commercial projects.
Corporate Bookings and helping Customers in their Property Stamping ,Registration ,Loan Documentation and other legal Procedure.
Driving and completing the registration process as per the rules and ensuring maximum customers are registered as soon as possible within in a stipulated time frame.
Coordinated with various Banks towards the smooth disbursement of customer loans.
Strategize and plan better service delivery after through training, montoring and documentation.
Conducting internal and external trainings for the support members and associates for enhancing their competency.
Identifying new areas of building a strong bottom line for the process-by-process enhancements and extending value-added support for excellent service delivery.
Monday- Saturday 10.30 am – 5.30 pm ( SUNDAY & NATIONAL HOLIDAY CLOSED)