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Operations Specialist

at  in  Hyderabad, India | Posted on 15 September, 2015
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Job Description

Responsibilities :

  • Communicate with stakeholders (over phone or email) with a problem solving attitude.
  • Understand the issue and make best use of the available resources to resolve the issue.
  • Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
  • Ensure to surpass all performance and quality goals
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
  • Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers, Delivery Associates in real time.
  • Develop and/or understand performance metrics to assist with driving business results.
  • Providing real-time customer experience by working in 24*7 operating environment.


Basic Qualifications and Skills:

  • Bachelors degree Preferably in Engineering
  • Excellent communication skills Verbal and Written
  • Good knowledge of working over internet and an ability to successfully navigate websites
  • Should be comfortable with a multi-tasking, high-energy environment. Should be creative and analytical problem solver with a passion to provide excellent customer service
  • Demonstrated ability to work in a team in a very dynamic environment
  • Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts
Salary

Not disclosed

Category

Service

Experience

Not mentioned

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