Technical Support Engineer/Rep I

at  in  Noida, India | Posted on 22 September, 2015
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Job Description
  • Responding to Application Alerts based on monitoring tools as first responder
  • Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
  • Troubleshoot Application Alerts
  • Handle Level 1 Escalations and adhere to escalation matrix
  • Create shareable knowledge using knowledge base and knowledge methodology using tools provided
  • Ensure operating standards are adhered to and updated as necessary
  • Manage case-load in adherence to departmental goals/policies.
  • Any Technical qualification in graduation/post graduation.
  • 6 months-2years related work experience.
  • Understanding of operating systems, networking technologies/protocols, and software applications.
  • Familiarity with SQL relational database management systems and SQL scripting.
  • Ability to deliver superior customer service.
  • Sound analytical and organizational skills.
  • Excellent oral/written communication skills
  • Willingness to work on flexible shifts ( including weekends) supporting a 24x7 operation globally

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