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Desktop Support Technician

at  in  Pune, India | Posted on 7 September, 2015
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Job Description

Responsibilities:

  • Provide technical support on Desktop facilities
  • Setup and support a variety of computer hardware, software, networks and associated peripherals, including hardware and software installation, maintenance, troubleshooting and upgrade.
  • Determine source and nature of computer malfunction using diagnostic and application software. Adjust, repair and resolve hardware and software problems, referring more complex networking problems to network administrators or supervisor.
  • Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking; respond to inquiries concerning systems operation and other computer related technologies; respond to priority incidents as needed
  • Answer user's query and service requests in the ticketing system
  • Document and assess problems, resolving them independently or routing them as needed
  • In coordination with network administrators, assist with network software deployment and problem troubleshooting
  • Provide follow up and progress updates to the users.
  • Bachelor's degree in computer science or a computer-related field
  • Good at English speaking and writing skill.
  • 2 years of desktop supporting experience in a 100+ users environment
  • Familiar with Microsoft based products (Microsoft Certifications preferable)

 

Salary

Not disclosed

Category

Software

Experience

Not mentioned

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