I am a qualified professional with 13+ years of experience in managing Customer Servicing and Relationship Management,Back Office Operations, Query Resolution, Service Delivery, Process Management & Improvement, Branch Management,Sales and Marketing and Liaison. I have a sound understanding of Banking Practices and Procedures and experience in management of process verticals and implementation of process improvements and quality initiatives for desired performance levels.

I am proficient in developing marketing strategies to augment business, promoting products for business excellence,

analyzing and tracking competitors’ activities to develop targeted strategies, rendering excellent service delivery to clients

& built efficient teams in a globally competitive environment. I am experienced in handling priority relationships to

strengthen relationships & achieving repeat business by providing complete support, ensuring compliance with standard

operating procedures along with the management of customer relation operations and assuring maximum customer

satisfaction via quality service.

With proven competencies in banking operations, operations and process management, client relationship management,

service delivery, branch management, sales and marketing and team management, I can be headhunted for leading

assignments in the Banking, NBFC and BPO field.