ING Vysya- Kotak Internet Banking login after merger
Usually, it’s not very common to see the merger of two banks. On the 1st of April 2015, ING Vysya Bank merged with Kotak Mahindra Bank. Post this historic merger, The IT team had been working diligently towards integrating the two banking systems, with a focus on improving services to their valued customers. The customers are delighted about the merger as this promises more power to them, because with this integration, all branches branded “ING Vysya now Kotak” will become full-fledged Kotak branches, offering access to transact and avail all services through any of the 1330+ branches.
In the age of internet banking and app, the merger is a huge task as lot of customers would be impacted. The major task is to merge the Enterprise system (like SAP) of the 2 banks and then make a detailed cutover plan. As money is involved so a simple error could be disastrous. The ING VYSYA bank customers have received the message that the following basic details would NOT change.
1) Account Number
2) CRN Number (Customer Identification Number) : Note that the CIF (Customer Identification Number ) will now be rechristened to CRN
CRN will be used to accessing Net, Mobile or Phone Banking.
Login process:
Open the following link
User ID: Login with your Customer ID/CIF (now renamed as ‘CRN’). In case your Customer ID/CIF has changed to a new Customer Relationship Number (CRN), you would have received a separate intimation. Please use the new CRN specified to login.
Password: Your existing Net Banking password will continue as is.
Retail Net Banking: Click on KOTAK LOGIN and select Netbanking. Enter your CRN along with the existing ‘ING now Kotak’ Net Banking password.
Business Net Banking: There is no separate login for corporate users. Click on KOTAK LOGIN and select Netbanking using your CRN along with the old ‘ING now Kotak’ Net Banking password.
Joint Account holders: Will be able to login and view account details.
Summary
- Enter the user name as the existing CRN number (The existing CIF number)
- Enter the existing password. You will also get an OTP on your mobile and email id.
- Note that the ING Now Kotak app will be discontinued.
The below table would give a quick reference of what would change and what would not.
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WHAT REMAINS UNCHANGED |
WHAT CHANGES |
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ING Vysya, “ING now Kotak” Cheque books/leaves |
Remains the same |
IFSC |
KKBK12345 (Your Bank will inform you of the new IFSC code) Kindly inform all your associates to update the new IFSC from May 14th, 2016 |
|
|
TPIN for Phone banking |
Enter with same TPIN. You will be guided to reset your TPIN |
Phone banking |
Call 1860 266 2666, 24 X 7 (local call rates apply) |
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Net Banking PIN |
Login with same password. We have added an additional safety feature: Dynamic Access Code (DAC). Each time you login, the code will be sent to your registered email id and mobile number, post which you can do multiple transactions without having to input transaction password for each transaction |
Website and Net Banking Access |
Single login platform through www.kotak.com |
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|
SMS Alerts |
Remains the same |
Mobile Banking App and introduction of MPIN. |
ING now Kotak App stands discontinued.Please download new Kotak Mobile App and create new MPIN using existing Net Banking or Debit Card PIN for authentication |
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|
Product features and charges |
Remains the same |
Investment Services Account (ISA) /Mutual Funds |
Your investments in mutual funds across different ISA, will now reflect in one Investment Account (IA) |
|
|
ING Vysya , ING now Kotak Debit Card and PIN |
Remains the same |
ING Vysya, ING Now Kotak Debit Card “My Rewards” Program |
Your reward points balance (if any) as on May 14th, 2016 will be valid for redemption under the new rewards program to be launched shortly. Redemption option will not be available from May 15th, 2016 till June 30th , 2016 |
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ECS, Standing Instructions and Bill Payments |
Remains the same |
Online payments through Net Banking or Debit Card |
Please remember to select bank as ” Kotak Mahindra Bank” and not “ING now Kotak” |
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Your existing cheques will continue to be honoured by the bank. You need to communicate the new (Kotak Mahindra Bank) IFSC to business partners/associates/vendors/ others to whom you may have communicated the old IFSC. This will ensure smooth processing of credit transactions received through RTGS/NEFT/IMPS after May 14th, 2016. Kindly take note that the bank shall not be liable for rejection of credit transactions due to non-mention of new IFSC.
Going forward, your mutual fund folios (if any) will be transferred from ING Vysya Bank ARN 0180 to Kotak Mahindra Bank ARN 1390. In case you do not wish to have this changed, you may write to the respective AMC informing them of the same. Please note that, AMCs will effect the change, unless they hear to the contrary within 15 days of this mail.
Clarification/Queries
For further clarifications related to any of the products or services, change updates or transaction details, please visit bank’s website www.kotak.com or contact your branch. You can also write to service.bank@kotak.com or call the Customer Contact Centre number as mentioned above. If you are calling from outside India, please check our website for details of toll-free numbers. All communication relating to your Kotak Mahindra Bank account, products, services and transaction alerts will be sent on the email id and/or mobile no. registered with the bank.
More Details are posted on
http://ingvysya.kotak.com/personal-banking/products/ingvysya-kotak-merger.aspx
Update: Notice Sent on 8th June 2016
The Customers received a new notice frok Kotak saying the following
- The RBI has clarified that transactions will be homoured using the existing IFSC code of ING till 31st of August 2016
- They can transact using the Generic IFSC Code – ‘KKBK0000958’
- In the email, the IFSC code of the respective bank was mentioned.
Quick Tips:
If you are an ING VYSYA Bank Customer:
Step 1: Find out your new CRN number of Kotak by entering your old Customer or Corporate id on
https://www.kotak.com/j1001mp/netapp/MainPage.jsp
Step 2: Login to the new internet banking of Kotak using your new CRN number and the existing password of ING Vysya.
You will get a Dynamic Access Code which will be sent to your registered mobile number as per the Bank’s database
Step 3: Once you login using the dynamic access code, you may be asked be set up the Mobile PIN (MPIN) for Kotak. Enter any six digit number. After the first access, you will get an email with the subject line “First Time Usage of Internet”. You can continue internet banking in the normal way. Note that all the details like the third party payee list will be visible in the new login.
HAPPY BANKING!
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